Support Board

Date/Time: Mon, 06 May 2024 12:43:59 +0000

Post From: Help for Transact Connection

[2019-09-25 11:37:46] Link To Thread - Link To Post [Go To First Post]
User185667 - Posts: 3
I have patiently been waiting several weeks for the connectivity issue between TransAct and Sierra Charts to be resolved and had daily periodic lose of connections with the TransAct server following your instruction to use the "latest prerelease" (see above engineering reply) and that worked until yesterday (as well as this this morning) as I have now totally lost connection to a TransAct data-feed and my Sierra Charts do not update the price quotes. I now receive a continuous message: "Connection error from service: TransActWS\|Account logon error. -1(-1) Date-Time: ...." Can you please update me on what is your solution to this TransAct connection issue and how much longer I have to wait for corrective action to be taken to resolve this problem so I can use the Sierra Charts for trading?