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Date/Time: Thu, 28 Mar 2024 15:19:46 +0000



Post From: Notice: Transact Websocket Connectivity Issue

[2019-09-13 06:40:37]
Sierra Chart Engineering - Posts: 104368
Put that idea to one of their Customer Service people a couple of weeks ago. He slammed the phone down on me.
This could be just because they do not want to provide any technical support related to this.

And it is not any different, when we say things like this in regards to telephone support on our website:
Often questions involve fees and costs for external services and especially questions about exchange fees. We do not earn any money these fees and costs. Furthermore, the rules surrounding exchange fees are illogical, confusing and unfair to put it kindly. It is not proper for us to be spending time on the telephone at our expense and time answering questions about things that we do not control and that we earn no money from. It simply is not worth our time and we have no interest in this whatsoever. If we would get a question like this is from an open phone line, which you are not paying for at 50 USD per hour, we would hang up the phone promptly on you. We have zero tolerance for these types of questions. This particular item ranks near the top as to one of the reasons we will not provide an open telephone line.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-09-13 06:41:28