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Date/Time: Thu, 28 Mar 2024 15:00:33 +0000



Post From: Question about Denali Data Feed and exchange-traded spread symbol scale

[2019-08-14 17:39:40]
Sierra Chart Engineering - Posts: 104368
Since the CHART problems were intermittent, it will take time to know for sure if this fixed everything built into SC.
This change is also only going to apply to the new charts after updating symbol settings unless you apply them to the chart:
Global Symbol Settings: Update/Apply Symbol Settings to Charts

When HE runs a test client, the DTC server is returning CL prices in dollars with decimal cents ($xx.yy) to him, but the same code running on my system returns prices on the exact same symbols in $xxxx format (times one hundred, or priced in integer cents rather than float dollars and cents).
Yes this does make sense because the price formatting is different between these two services. It is going to depend upon the primary connected service in Sierra Chart. We do not think you should have any trouble working out a solution. We cannot advise what that would be because we do not know exactly what you are doing.

We thought about this very carefully when we were putting together the TT based order routing service and we felt it is best just simply to leave pricing in the original format that TT requires rather than applying a multiplier on the server side, at order transmission time which could run the risk of an invalid price if we do not have the multiplier settings correct. Now the risk is just minimized individual users if they have incorrect settings.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing