Login Page - Create Account

Support Board


Date/Time: Thu, 25 Apr 2024 05:45:22 +0000



Post From: Discrepency between Sierra Chart price and DOM price

[2019-08-10 02:58:42]
Sierra Chart Engineering - Posts: 104368
What we would like you to do is to try using the Denali Exchange Data Feed when using Transact for trading. This is available to you. The documentation for it is on this page:
Denali Exchange Data Feed

You can access the set up for it through your account control panel by selecting Help >> Account Control Panel within Sierra Chart.

We added a $20 credit to your Sierra Chart account associated with your Sierra Chart installation for Transact. This will more than cover the cost of the data feed for the remainder of the month. There is no charge for the CME exchange fee for the remainder of the month.

We will help you with the setup process.

The reason for this test is we want to see if it resolves the problem and it helps us understand the performance of our data feed as compared to others.

We are not saying that you should continue to use it after this month. It will cost you nothing this month and we want you to try it and provide feedback to us which is essential. Like we said, we will help you with the set up. Just tell us you want to try it this month. It will be discontinued at the end of the month.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-10 02:59:23