Support Board

Date/Time: Thu, 18 Apr 2024 23:43:01 +0000

Post From: Issue with opening charts (Tickers: ARO, FIVE)

[2013-12-06 04:30:23] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So post #5 in the link that is given in post 3 did not help you? And you say that Sierra Chart has not been any help on this, but the primary responsibility for this is with Interactive Brokers. Your issue is with Interactive Brokers. Not us. We have 0% ability to resolve a problem on the Interactive Brokers side and this is what you are experiencing. You are connecting to their system and specifying symbols that are transmitted to their system. So you need to seek help from them. The documented Sierra Chart Interactive Brokers symbol formats allow you to express all of the various components of an Interactive Broker symbol specification. You must contact Interactive Brokers at API@interactivebrokers.com if you need further help. So once again, you need to report the issue to Interactive Brokers. Not us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-06 04:32:10