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Direct MessagesDate/Time: Thu, 16 May 2024 13:50:17 +0000
Post From: Sierra Issues
| [2019-08-02 02:50:26] |
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Understand that we charge $0.75 for remote assistance support. We did not charge you because we did not realize the issue involved a custom study. Any further remote assistance support will be chargeable. And we only do this in our available time. This is definitely a Sierra issue with version 1962.
If the issue is related to higher than normal CPU usage due to charts updating more often , then this is resolved in 1964 and 1967. Stay on the version you are running or you can update to version 1967.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-02 02:50:53
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