Support Board

Date/Time: Thu, 16 May 2024 08:38:45 +0000

Post From: Sierra Issues

[2019-08-01 17:53:05] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31666
Spoke with customer and found that the real issue is that when he runs Sierra Chart in full screen mode using a Remote Desktop System where the home monitor is 4k resolution, Sierra Chart becomes unresponsive. We traced through the issue and found that it was related to a third party study that was slowing down the system as it was added to additional charts. The user can run the software the way he wants in less than full screen mode and we will contact the developer of the study to let them know what we saw. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing