Support Board

Date/Time: Tue, 21 May 2024 18:38:05 +0000

Post From: 5 chart limit - Gain Capital FuturesOnline(formerly OEC)

[2019-07-17 14:54:00] Link To Thread - Link To Post [Go To First Post]
B McCarthy - Posts: 4
I had my chart limit raised form 5 to 20 with Gain. On the Gain platform I can get 20 charts, no problem but not on Sierra. "FIX reject reason: Your subscription limit of 5 has been reached". I've gone through the steps to reduce the number of symbols; eliminate roll over, deleted quote board/spreadsheet, intraday file update list, remove symbols from alert manager, verify server settings and third party software connectivity yet I can't go over 5 charts. I sometimes get the FIX reject with only 3 or 4 charts. My status ST: shows no more than 10 at any given time. I'm on the latest software version. I don't see anyone else with this same problem. This cripples my ability to look at multiple charts simultaneously. I've spent too much time trying to resolve this and it will affect my renewal options if it persists.