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Date/Time: Fri, 29 Mar 2024 00:34:15 +0000



Post From: Problem with CTS T4 Quotes

[2019-07-13 06:00:36]
Sierra Chart Engineering - Posts: 104368
I understand account issues will be handled by my broker, but just to play devil's advocate and to get more information, what happens if there is a technical problem and I contact my broker and they say they don't handle problems with 3rd party connectivity problems? I've had that happen before.
Therefore, just start a ticket or post here and we will look into the issue. We have done that many times with our TT order routing. In most cases, we then just ask TT about the problem or help with the issue if we can.

The simple fact is that the way everything is designed, you are much better off. There is less room for problems compared to the model of connectivity with all the other services.

The only negative thing we hear about the TT order routing is the risk management is not considered as good or as flexible as others. But this is a TT issue. But that is not necessarily a problem in your case.

Can you explain how the CTS - DTC and the other DTC service data options work?
we do not understand the question. Really there is no need to ask a question like this. And we don't even know how to answer it either.

And finally, if there is any question about a particular order or position, or you need to take some action on order or position and you are unable to for some reason, you just need to contact your broker or clearing firm. They can handle your request. But as we said everything is designed with so much redundancy, that it is unlikely there would be a problem . If there is it would be something with your trading account the clearing firm can take care of, or some issue on the TT side.

With the connectivity model that Sierra Chart has to TT, there is simply less chance of a connectivity problem as compared to all the other trading services Sierra Chart works with. It is a clean direct connection with no intermediary logon required. And with the web-based trading that we are going to be coming out within a month, that is going to give you another method of connectivity. That is just not released until we are comfortable we have the very best security in place for it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-07-13 06:06:17