Support Board

For some reason, Sierra Chart has removed your legacy connection (via bridge program) and replaced it with your newer websocket connection.

This has caused several issues with charting and trading via Sierra Chart.


A. Unable able to place LIVE orders and trade using Sierra Chart as orders using the websocket connection cause an error

Sierra says they have been in touch with you about this activity on the Test server, but apparently did not expect the same behaviour in LIVE/production


B. Websocket connection does not stream or chart all active symbols in use assigned to user account ( as seen when QuoteBoard is open )

User cannot prompt or otherwise restart/reactivate stuck symbols to stream data and chart actively with Websocket connection

Very unreliable; this behaviour does not occur with Transact legacy/bridge connection, which works properly, as intended (q.v. Sierra Chart v1941)

Sierra says that this is something that your team needs to fix with the Websocket connection (to make sure ALL active symbols on account are able to chart and trade)

Yes we are in communication with Sierra