Support Board

Date/Time: Mon, 29 Apr 2024 03:49:47 +0000

Post From: my data is incorrect, have attached photos

[2019-07-01 15:46:58] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
We received the chartbook, but the symbols in the chartbook do not match up with the images you attached previously. In the images, the chart numbers are 1 and 2 (you can see this in the top left of the image, after the symbol name is the pound sign (#) followed the by chart number. In these images both charts have the symbol RTY-201909-GLOBEX-USD. In the attached chartbook, chart #1 is the symbol NQ-201909-GLOBEX, and Chart #2 is RTY-201909-GLOBEX-USD, so these are not the same charts as the images were from. Also, the two charts that are both RTY symbols in the attached chartbook are from different contract months. One is the symbol RTY-201906-GLOBEX-USD (chart #8) and RTY-201909-GLOBEX-USD (Chart #2). In the end, there is no way for us to compare the TPO charts, as we just do not have the right charts. If you can provide the chartbook containing the right symbols then we can take a look and see what might be going on. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing