Support Board
Date/Time: Fri, 07 Nov 2025 03:08:32 +0000
Post From: real time data stopped on 6/19/2019
| [2019-06-24 12:34:12] |
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This is the problem: Symbol Error - ESU19 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2019-06-24 01:00:44.028 For an unknown reason gain capital is not recognizing the symbol. Try reconnecting to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |