Support Board

Date/Time: Fri, 03 May 2024 18:17:06 +0000

Post From: Receiving delayed data for CL: running 10 minutes behind

[2019-05-02 21:11:36] Link To Thread - Link To Post [Go To First Post]
uM8137 - Posts: 180
>Ok you are not receiving any real-time data at all. We misunderstood. This is not a data lag issue. >Follow the instructions here: >https://www.sierrachart.com/index.php?>page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount Thank you for the suggestion. I followed those instructions (had already done it, but did it again) Sadly, that did not correct the problem. I double checked. It appears my account is paid up for two real-time sierra chart data feeds. So back to the troubleshooting. This information that would allow my network provider to check the routing on their end: a) do you use TCP or UDP (e.g. QUIC or other) to deliver the SC data feed? b) to what IP addresses or dns names are the sierra charts real time data feed supposed to connect to? Thank you. p.s. Should I ask my broker to verify that the CME has "received" my live login? Date Time Of Last Edit: 2019-05-02 21:12:36