Support Board

Date/Time: Fri, 03 May 2024 19:10:03 +0000

Post From: Receiving delayed data for CL: running 10 minutes behind

[2019-05-02 15:43:12] Link To Thread - Link To Post [Go To First Post]
uM8137 - Posts: 180
> how many symbols Tracking exactly 1 symbol, CLM19. > use current version I've installed v1915, and the lag remains. > 20 levels Set to 20 levels. Task manger says total cpu at 10%, total memory at 37% both before and after. The vps is at a colo near the CME, so theoretically bandwidth should not be a problem. But I will ask them to check on routing -- let me know where the data servers are. > 10 minute delay suspicious. I agree. This seems very suspicious. The delay goes out to 15 minutes now on CLM19. It is 15 minutes delayed on HKM19 too, and that is not from CME. > sure I'm using Sierra Chart Exchange Data Fee? DTS is set to "SC Data - All services", so I think so. When I open and close SierraChart (v1915, current) I do not see a change in TCP established connections using netstat -an. The upper left handle data frame count in green is DF:3, which seems to indicate no packets getting through. Is it using UDP by chance? In any case, it does seem that packets are not getting through. DF:10 ST:2, 2 after running with two symbols (CLM19 and HKM19) for several minutes. If you let me know what IP addresses the SC Data servers are at, I can ask the network provider to check to routing issues to them from my server. Thank you.