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Direct MessagesDate/Time: Mon, 06 May 2024 14:17:52 +0000
Post From: TD DATA
| [2019-04-19 10:57:15] |
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Your statements do not make any sense. We did not provide a fix. We are asking for the Message Log so we can understand the problem and help you. We do not control the TD Ameritrade service. We do not control your account balances there (Needs to be greater than 500 USD). We cannot know what the problem is without getting this information. And so far we do not have it. Understand the CME sets the rules here. You can complain all you want to the CME. Please give them hell over this. Don't complain to us. And we did not even talk about telephone support here. It does not matter to us if you want to cancel. If the issue relates to CME rules, we don't want to put up with complaints like this over their dumb rules. This is not worth our time. And furthermore, when we sense, that a user is struggling with even understanding our basic instructions like you are, we will provide remote assistance support at no charge. So you are completely coming to wrong conclusions here. Update: We checked an old log file that we have from you, and what we see is that you are using the wrong symbols like this: GCLK19 You need to use the correct symbols. Refer to: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#Symbols In this case it would be CLK19 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-21 20:51:45
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