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Date/Time: Tue, 16 Apr 2024 11:04:05 +0000



Post From: New Sierra Chart Futures Order Routing with Data Service (Available)

[2019-03-22 09:03:48]
Sierra Chart Engineering - Posts: 104368
In regards to post #61, that has been moved to a lower priority because we have other higher priorities that we have to work on. We will get to it as soon as possible.

1, One of the advantages of the competing services like CQG, CTS, etc is that they do have great mobile apps. Will there be such a good solution that works for a mobile app with alerts, charts, order execution, trades, orders, and positions view?
Yes this is being worked on. But it will be just trading only. No charts. Longer-term though we do expect something like that for charting though. But maybe not this year.


2. In case of issues with a trade, order, position, and with order routing, who will support these things/how?
In the same way it is handled now. Contact your broker or clearing firm as necessary. They have full access to your account. This order routing functionality does not change the way this is handled. If there is a problem with order routing, depending upon the nature of the issue you may need to ask us about it. But the usual scenario would be something like an order gets rejected due to your account configuration and that is something your broker would handle.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-03-22 09:05:49