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Date/Time: Thu, 03 Jul 2025 11:55:06 +0000



Post From: connect to data feed

[2019-03-17 21:46:02]
Crtfyd - Posts: 287
I cant connect to data feed. I have correct user/password. Below is the log. And the pop up notice.
How do I fix? Thx
_____________________________

Reading Internal Order ID file. | 2019-03-17 17:26:41
Reading Trade Orders file. | 2019-03-17 17:26:41
Reading Trade Positions file. | 2019-03-17 17:26:41
Account Balance file. | 2019-03-17 17:26:41
UDPListener (840). Port 22904 | Listening on UDP port 22904. | 2019-03-17 17:26:41
Software version: 1882 64-bit | 2019-03-17 17:26:41
Usage end date: 2019-04-12 | 2019-03-17 17:26:41
Enabled for: Advanced Features. | 2019-03-17 17:26:41
Enabled for: Sierra Chart Historical Data Service. | 2019-03-17 17:26:41
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-03-17 17:26:41
Current selected Data/Trading service: TransAct Trading | 2019-03-17 17:26:41
Chart Update Interval: 500 | 2019-03-17 17:26:41
Intraday Data Storage Time Unit: 0 | 2019-03-17 17:26:41
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-03-17 17:26:41
2019-03-17 14:26:40 Local computer time | 2019-03-17 17:26:41
2019-03-17 21:26:40 Local computer time in UTC | 2019-03-17 17:26:41
2019-03-17 17:26:40 Local computer time in SC Time Zone | 2019-03-17 17:26:41
2019-03-17 21:26:41 Server time in UTC | 2019-03-17 17:26:41
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-03-17 17:26:41
Program path: C:\SierraChart\ | 2019-03-17 17:26:41
Data Files path: C:\SierraChart\Data\ | 2019-03-17 17:26:41
OS Version Number: 6.1 | 2019-03-17 17:26:41
Locale Setting: C | 2019-03-17 17:26:41

Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2019-03-17 17:26:41
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-03-17 17:26:41
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-03-17 17:26:41
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-03-17 17:26:41
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-03-17 17:26:41
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-03-17 17:26:41
Received 5 login tokens. | 2019-03-17 17:26:42
Symbol settings MD5 received. Request ID: 1. | 2019-03-17 17:26:42
Symbol settings are up-to-date for transact.trading. | 2019-03-17 17:26:42
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-03-17 17:26:42
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-03-17 17:26:42
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-03-17 17:26:42
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-03-17 17:26:42
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-03-17 17:26:42
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-03-17 17:26:42
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-03-17 17:26:43
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-03-17 17:26:43
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-03-17 17:26:44
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-03-17 17:26:44
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-03-17 17:26:44
Files to Open on Start up | File does not exist: C:\SierraChart\Data\CURRENT M9.scid.cht | 2019-03-17 17:26:45

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-03-17 17:26:47
Error creating process C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 267: The directory name is invalid. | 2019-03-17 17:26:47 *
TransAct Trading | Error running DTC server program C:\SierraChart\Transact\TransactToSierraBridge.exe. | 2019-03-17 17:26:47 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-17 17:26:47
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:26:47
TransAct Trading | Disconnected. | 2019-03-17 17:26:47
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:26:47

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-03-17 17:26:52
Error creating process C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 267: The directory name is invalid. | 2019-03-17 17:26:52 *
TransAct Trading | Error running DTC server program C:\SierraChart\Transact\TransactToSierraBridge.exe. | 2019-03-17 17:26:52 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-17 17:26:52
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:26:52
TransAct Trading | Disconnected. | 2019-03-17 17:26:52
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:26:52

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-03-17 17:26:57
Error creating process C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 267: The directory name is invalid. | 2019-03-17 17:26:57 *
TransAct Trading | Error running DTC server program C:\SierraChart\Transact\TransactToSierraBridge.exe. | 2019-03-17 17:26:57 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-17 17:26:57
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:26:57
TransAct Trading | Disconnected. | 2019-03-17 17:26:57
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:26:57

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-03-17 17:27:02
Error creating process C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 267: The directory name is invalid. | 2019-03-17 17:27:02 *
TransAct Trading | Error running DTC server program C:\SierraChart\Transact\TransactToSierraBridge.exe. | 2019-03-17 17:27:02 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-17 17:27:02
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:02
TransAct Trading | Disconnected. | 2019-03-17 17:27:02
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:02

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-03-17 17:27:07
Error creating process C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 267: The directory name is invalid. | 2019-03-17 17:27:07 *
TransAct Trading | Error running DTC server program C:\SierraChart\Transact\TransactToSierraBridge.exe. | 2019-03-17 17:27:07 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-17 17:27:07
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:07
TransAct Trading | Disconnected. | 2019-03-17 17:27:07
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:07

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-03-17 17:27:12
Error creating process C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 267: The directory name is invalid. | 2019-03-17 17:27:12 *
TransAct Trading | Error running DTC server program C:\SierraChart\Transact\TransactToSierraBridge.exe. | 2019-03-17 17:27:12 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-17 17:27:12
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:12
TransAct Trading | Disconnected. | 2019-03-17 17:27:12
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:12

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-03-17 17:27:17
Error creating process C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 267: The directory name is invalid. | 2019-03-17 17:27:17 *
TransAct Trading | Error running DTC server program C:\SierraChart\Transact\TransactToSierraBridge.exe. | 2019-03-17 17:27:17 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-17 17:27:17
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:17
TransAct Trading | Disconnected. | 2019-03-17 17:27:17
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:17

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-03-17 17:27:22
Error creating process C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 267: The directory name is invalid. | 2019-03-17 17:27:22 *
TransAct Trading | Error running DTC server program C:\SierraChart\Transact\TransactToSierraBridge.exe. | 2019-03-17 17:27:22 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-17 17:27:22
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:22
TransAct Trading | Disconnected. | 2019-03-17 17:27:22
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:22

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-03-17 17:27:27
Error creating process C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 267: The directory name is invalid. | 2019-03-17 17:27:27 *
TransAct Trading | Error running DTC server program C:\SierraChart\Transact\TransactToSierraBridge.exe. | 2019-03-17 17:27:27 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-17 17:27:27
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:27
TransAct Trading | Disconnected. | 2019-03-17 17:27:27
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:27
EURUSD Daily #1 | Reloading chart. | 2019-03-17 17:27:28
Using Bid/Ask average for last trade price for EURUSD | 2019-03-17 17:27:29
HD Request # 2 | Downloading Historical Daily chart data for EURUSD. Starting date: 2016-08-11. Service: fxcm | 2019-03-17 17:27:29
HD Request # 2 | Using server: ds4.sierracharts.com port 10150 | 2019-03-17 17:27:29
Socket (1) | Creating socket. | 2019-03-17 17:27:29
Socket (1) | Connecting to IP: 192.81.56.146. | 2019-03-17 17:27:29
HD Request # 2 | Setting DTC encoding to Binary VLS | 2019-03-17 17:27:29
HD Request # 2 | Sending historical data logon request message. | 2019-03-17 17:27:29
HD Request # 2 | Requesting historical Daily data starting at 2016-08-11. | 2019-03-17 17:27:29
HD Request # 2 | Decompressing data. | 2019-03-17 17:27:29
HD Request # 2 | Receiving historical Daily data for EURUSD starting at 2016-08-11 | 2019-03-17 17:27:30
HD Request # 2 | Writing historical Daily data to the file EURUSD.dly | 2019-03-17 17:27:30
Socket (1) | Shutdown started. Waiting for graceful close. | 2019-03-17 17:27:30
Historical data download thread signaled to stop. | 2019-03-17 17:27:30
HD Request # 2 | Received 674 records from 2016-08-11 00:00:00 to 2019-03-15 00:00:00 (2.6years) and wrote 674 records for EURUSD | 2019-03-17 17:27:30
HD Request # 2 | Completion time: 0s | 2019-03-17 17:27:30
HD Request # 2 | Daily data download complete for EURUSD. Unique request ID: 1 | 2019-03-17 17:27:30
Removed historical data download ID 1 | 2019-03-17 17:27:30

Socket (1) | Socket gracefully closed by remote side. | 2019-03-17 17:27:30
Socket (1) | Closed. | 2019-03-17 17:27:30
EURUSD [M] Daily #1 | Reloading chart. | 2019-03-17 17:27:30

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-03-17 17:27:32
Error creating process C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 267: The directory name is invalid. | 2019-03-17 17:27:32 *
TransAct Trading | Error running DTC server program C:\SierraChart\Transact\TransactToSierraBridge.exe. | 2019-03-17 17:27:32 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-17 17:27:32
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:32
TransAct Trading | Disconnected. | 2019-03-17 17:27:32
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:32

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-03-17 17:27:37
Error creating process C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 267: The directory name is invalid. | 2019-03-17 17:27:37 *
TransAct Trading | Error running DTC server program C:\SierraChart\Transact\TransactToSierraBridge.exe. | 2019-03-17 17:27:37 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-17 17:27:37
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:37
TransAct Trading | Disconnected. | 2019-03-17 17:27:37
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:37

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-03-17 17:27:42
Error creating process C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 267: The directory name is invalid. | 2019-03-17 17:27:42 *
TransAct Trading | Error running DTC server program C:\SierraChart\Transact\TransactToSierraBridge.exe. | 2019-03-17 17:27:42 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-17 17:27:42
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:42
TransAct Trading | Disconnected. | 2019-03-17 17:27:42
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:42

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-03-17 17:27:47
Error creating process C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 267: The directory name is invalid. | 2019-03-17 17:27:47 *
TransAct Trading | Error running DTC server program C:\SierraChart\Transact\TransactToSierraBridge.exe. | 2019-03-17 17:27:47 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-17 17:27:47
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:47
TransAct Trading | Disconnected. | 2019-03-17 17:27:47
Will reconnect to the server in 35.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:27:47

TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-03-17 17:28:22
Error creating process C:\SierraChart\Transact\TransactToSierraBridge.exe. Windows error code 267: The directory name is invalid. | 2019-03-17 17:28:22 *
TransAct Trading | Error running DTC server program C:\SierraChart\Transact\TransactToSierraBridge.exe. | 2019-03-17 17:28:22 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-17 17:28:22
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:28:22
TransAct Trading | Disconnected. | 2019-03-17 17:28:22
Will reconnect to the server in 40.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-17 17:28:22
File >> Disconnect selected. | 2019-03-17 17:28:29
TransAct Trading | Disconnected. | 2019-03-17 17:28:29