Support Board

Date/Time: Mon, 20 May 2024 01:15:57 +0000

Post From: Some symbols of getting data

[2019-02-21 23:17:16] Link To Thread - Link To Post [Go To First Post]
Meklon - Posts: 218
Hello Support, I have rather unusual problem, hopefully you can help...I have several accounts and trading them trough Transact / Infinity. For some odd reason my CL chart book not getting real time data. In fact, NO data at all. Any other symbols on the platform in other chart books work perfectly fine. If I open a brand new chart book and brand new intra day chart for CL it has same exact problem. However, swichng to a different symbol on the same chart book work normal and real time data comes in. I have tried deleting all data files for CL and downloading them - no effect. I have also done global symbols reset. Here is another strange fact, if I disconnect, switch to a different account and connect again (without restarting Sierra) the other account works fine on the same chart book. I tried talking to Transact number of times, but they claim there is nothing wrong on their side. Any suggestions would be greatly appreciated. Date Time Of Last Edit: 2019-02-22 04:17:06