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Date/Time: Sun, 05 May 2024 05:53:32 +0000



Post From: Mandatory Update to 1873 Issue Noted

[2019-02-13 23:04:17]
Sierra Chart Engineering - Posts: 104368
That is completely unrelated and it means simply that the Interactive Brokers system did not respond within the specified amount of time in the Data/Trade Service Settings. Check the historical data timeout you have set.

We have no control over that or have any understanding why the behavior on the IB side is the way it is. Follow the instructions here to download any missing data:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing