Support Board

Date/Time: Wed, 08 May 2024 05:48:21 +0000

Post From: The Bid and Ask Price in the chart header is not correct and does not change.

[2019-02-13 20:49:51] Link To Thread - Link To Post [Go To First Post]
trader2017 - Posts: 91
Thank you for calling. I wanted to try a few things before doing a remote desktop. It seems to be working correctly now. I installed a new copy on another computer. Everything worked fine, the bid and ask updated as usual. So then I installed a second copy on my regular computer and it worked so I copied over all my charts, study collections and twconfig files including the Sierra3 config, GlobalSymbolSettings, and the KeyboardShortcuts. Then the problem started again, no bid ask update. I could write a long explanation of all the things I did including a third installation trying to narrow down the problem, but I won’t go through it all. I thought it might be the Sierra3 config file so I used a backup copy of it, but that wasn’t the problem, it turned out that the GlobalSymbolSettings.xml was not letting the bid ask update properly. That was the file that I needed to not replace after the new installation which is fine since I only modified it with commission information.