Support Board

Date/Time: Sat, 04 May 2024 16:04:34 +0000

Post From: Issue with continuous Futures Data

[2019-02-10 19:57:32] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Okay the symbol settings that you have for some unknown reason are causing the historical daily data request to go to CQG mistakenly. Last time we saw this, we asked for the symbol settings file from the user and we could not reproduce so it is unknown why it is happening. On the rare chance that a Sierra Chart update will help, update Sierra Chart and see if that resolves the problem: Software Download: Fast Update After the update re-download the data again. If that does not help, then perform a Full Reset of the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-10 19:57:58