Support Board

Date/Time: Tue, 30 Apr 2024 03:27:25 +0000

Post From: 30 second Data drops with both CQG & AMP, + 2 different ISP's - for two months now.

[2019-01-18 02:43:34] Link To Thread - Link To Post [Go To First Post]
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The installation and subsequent daily login procedure is surprisingly straight forward. The procedure is pretty well explained in the SC Help documentation under the heading "Using DTC Server for Data and Trading in Another Sierra Chart Instance". According to the tech I've been working with, the fact that your data freezes are more frequent on your more powerful computer apparently increases the probability that this method may be a fix for you as well. Are you running the 32-Bit or 64-bit version of SC? Initially, to diagnose whether adding an instance or two may solve your data freeze issue, pull up the Task Manager on your faster machine and take a look at what percentage of your CPU is being used by SierraChart. The higher it is above 12.5% the more likely it is that adding at least one additional SC instance will fix the problem. After taking a look at the Task Manager while SC is running during regular trading hours with chartbook or chartbooks you generally use open, if it appears that adding another instance will be helpful let me know. Then we can discuss how I've set mine up, the opening process, etc.