Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 15:40:37 +0000



Post From: Year 2019 for Sierra Chart

[2018-12-29 10:15:13]
Sierra Chart Engineering - Posts: 104368
The reason it is very important, that the number of supported services is reduced, and we have 1-2 standardized and redundant way of routing orders and providing market data and be in control of this directly is in order to provide the best quality and most functional and most reliable solution for Sierra Chart which we can directly support in most ways.

Right now, our resources are being spread out too much with all of these different problems that we have no control over. When someone tells us some ridiculous problem involving Positions that a position disappears or is inaccurately reported, when using Rithmic, Interactive Brokers or whatever, this is just simply not good.

We also put up with a myriad of reports related to trading related statistics which have a dependency on a complete set of order fills and accurate order fills. There is no solution to this other than what we are intending with our new futures order routing service. Here is one such example:
NetPL is not showing correct value and not reseting to zero after the session ends

Our resources must be focused on developing and maintaining one solution and this will be the best solution. Other than spreading out our resources over various services that we do not control, and have changes from time to time, and trying to make everyone happy, then no one is ever completely happy.

This is simply not a good situation and can only be described as "nuts".

The other reason we need to have a single reliable and redundant futures order routing service with market data is that we need to be a market data provider for more exchanges, directly.

By providing a single unified solution for futures order routing and market data, we can then use the income from that solution to invest in the hardware and fees necessary to provide the reliable market data. For example, we intend to maintain order routing for the EUREX in Germany and also obtain the direct feed from the EUREX. This is costly.

And that is why we need to move everyone onto this solution hopefully in the next two years, in order to pay for all of these investments.

We have people asking us for futures market from the Japanese exchange. Once most of our users are on the same unified solution, then this becomes cost-effective for us to be able to obtain that. Otherwise it just simply is not.

Now certainly we do not want to do anything to damage the business we have now. So when we talk about phasing out services, this is long term, and it does not involve removal of those services. Instead this is a gradual process where we start releasing our own futures order routing service, and establishing it as the main service gradually, and gradually bringing the price down for it. To the point really where the other services no longer have any competitive advantage. And where it becomes point blank obvious that our own service is the ideal service to use.

This is broker and firm neutral, and would also allow other applications from other developers to use it as well.

As far as what services are intended to be gradually phased out, they are as follows:
Rithmic
CTS
CTS low-cost connection model (this service will actually get removed sometime in 2019 and we will provide plenty of notice to users and have an alternative)
CQG (will be supported but be considered less preferred if the new solution proves to be better which we expect it will be)
Gain Capital
IQ Feed

We would also like to point out that development for TD Ameritrade has ceased and there is no further technical support that we are providing for that service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-01-18 21:50:31