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Direct MessagesDate/Time: Thu, 02 May 2024 03:21:51 +0000
Post From: Software glitch or user error?
| [2013-11-10 20:21:35] |
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You posted the Message Log which is irrelevant to this. We deleted it for clarity. What needs to be looked at is the Trade >>Trade Activity Log>> Trade Activity. Here is the documentation for the Trade Activity Log https://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php Please review the documentation for it. While you clearly understand what you have set up, it is confusing to us and unclear. It is really best that you look at the Trade Activity Log for these orders in question to see exactly what has happened. You are in the best position to analyze this yourself. It is within our discretion, whether we will take the time to analyze this. It does cost us time and money to analyze this. One thing to consider is that when the market is moving fast, a Stop Attached Order can get rejected and not protect your position. This is documented here: https://www.sierrachart.com/index.php?l=doc/doc_AttachedOrders.html#AttachedOrdersInLiveEnvironment Sierra Chart does have a feature though to take you out of the market if the Stop gets rejected. By default this is off. We also noticed that you are running an older version of Sierra Chart. This is not really relevant to the particular problem, but it is always a good idea to keep up-to-date. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |