Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 05 May 2024 09:35:11 +0000
Post From: Several issues some before and some since recent upgrade
| [2018-12-05 06:36:07] |
| |
|
Regarding CQG connection issues, this is the relevant message: CQG WebSocket socket (34257) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-12-04 23:17:31 *
Refer to: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG We do not provide help for this issue. CQG has known connectivity problems and we are developing an alternative solution for our user base instead of CQG. You are going to have to live with this problem until we have an alternative and no this issue is not with the new version and we are not going to respond further. We are declining further help with this for good. Before the upgrade, my on screen trade orders tick count does not add up to the value that appears in the trade window leading to confusion about the accuracy of the mapping of my trades. Secondly there are time stamps at the bottom of my chart which are not in chronological order and it is not possible to place any indicator or references on the chart where those inaccurate time sections occur. Out of Order Timestamps Detected Thirdly, my most recent chartbook created (before the upgrade) has no content within it - no charts listed yet there were several prior to the upgrade. An older chartbook has all of its content intact since the upgrade. I made sure I saved all before the upgrade and I can see several Mb of content in the chart book listing but when I try to open it - it is empty. Chartbook may be corrupted. Use a backup:Chartbooks (Workspaces): Accessing a Backup Chartbook File You can attach the Chartbook here and we will test it to see if there is anything we would need to resolve but that would seem quite unlikely. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |