Support Board

Date/Time: Fri, 03 May 2024 06:20:58 +0000

Post From: Duplicate orders created with a single click when using IB

[2018-09-24 14:55:09] Link To Thread - Link To Post [Go To First Post]
User350666 - Posts: 38
Dear Support, I use Sierra with Interactive Brokers (advisor account, SC realtime data displayed, but orders sent to IB to multiple accounts, 'Use Order Fill Calculated Positions' option enabled). Until now I never had any issue with execution or placing orders. Now I am randomly encountering with the following problem: When I place a resting order (limit or stop), there are duplicate orders created. For example I click on the DOM to place a buy limit order of 2 contracts and 2x2 buy limit orders appear - two separate orders of 2 contracts each. This happens not just when I place orders with manual clicks on DOM, but when I use trade associated hotkeys, like cancel and flatten all (pending orders are cancelled correctly but duplicate exit order appears). Unfortunately this problem comes up randomly, although I can provide video record of it. Can you please advise how can I investigate this problem further or if there is a fix for this? I am using the exact same setup since many months and never experienced an issue like this (overally I had zero issues with the IB/SC setup - everything works perfectly). Date Time Of Last Edit: 2018-09-24 15:01:57