Support Board

Date/Time: Thu, 09 May 2024 16:15:03 +0000

Post From: Trade Service Log / Error Message

[2018-08-20 04:33:55] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have looked into this closely and what we realize is that you have gone back to a prior version from a version after 1785. It will lead to this condition. Exit from Sierra Chart. Go into the Sierra Chart installation folder and delete the TradeOrdersList.data file and start Sierra Chart again. This will solve the issue. We are also implementing a permanent solution which will be out in the next release. Also the internal order IDs for any new orders added to the Trade Activity Log would be lost but there are backups of that file available in the Backups subfolder. For some background of why the issue happened, it was the result of Sierra Chart transitioning to 64-bit internal order identifiers, from 32-bit. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-20 12:52:57