Home >> Support Board

Support Board

Date/Time: Tue, 14 May 2024 22:20:32 +0000

How to Post a Message for Support

Post From: User login failed

[2018-08-06 07:23:04] Link To Thread - Link To Post [Go To First Post]
User330680 - Posts: 1
Hello, I am unable to download historical daily data. The below is an excerpt from the log: TSLA Daily #1 \| Reloading chart. \| 2018-08-04 19:31:10 CAT Daily #1 \| Reloading chart. \| 2018-08-04 19:32:16 CAT Daily #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CAT.dly \| 2018-08-04 19:32:16 SC Data - All Services \| Starting real-time market data updates for: CAT. ID: 3 \| 2018-08-04 19:32:17 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CAT \| 2018-08-04 19:32:17 SC Data - All Services \| Requesting security definition data for: CAT. ID: 3 \| 2018-08-04 19:32:17 HD Request # 4 \| Downloading Historical Daily chart data for CAT. Starting date: 1968-08-04. Service: equities.us \| 2018-08-04 19:32:17 HD Request # 4 \| Using user Barchart Historical data account. \| 2018-08-04 19:32:17 HD Request # 4 \| Requesting historical Daily data for CAT starting at 1968-08-03 \| 2018-08-04 19:32:17 HD Request # 4 \| Error downloading historical Daily data for CAT. Error executing query: User login failed \| 2018-08-04 19:32:18 HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CAT \| 2018-08-04 19:32:18 HD Request # 4 \| Completion time: 0s \| 2018-08-04 19:32:18 HD Request # 4 \| Daily data download complete for CAT. Unique request ID: 3 \| 2018-08-04 19:32:18 Removed historical data download ID 3 \| 2018-08-04 19:32:18 Can you please help?