Support Board
Date/Time: Fri, 16 May 2025 01:49:42 +0000
Post From: Rithmic Connection Failing
| [2018-08-03 08:52:00] |
| User489862 - Posts: 14 |
|
Hi, My own existing SierraChart account (account name: Talaicapital) has run out of usage time and is asking me to activate a service package. (I have purchased the platform via AMP but this is under a different account). When I try to connect to the Rithmic datafeed with the Talaicapital account, it provides the following message in the log: "Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2018-08-03 08:47:01 *" Does this mean that my existing account needs activation? If so, the instructions you provided informs me to start a new support link. Can you please help. Thanks |