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Direct MessagesDate/Time: Mon, 06 May 2024 12:14:17 +0000
Post From: Charts lock up
| [2018-06-07 21:32:19] |
| User128776 - Posts: 4 |
|
I love your product. Great graphics. Love the indicators and tools. Very well priced. I have one issue. I use Gain through Daniels trading as my data vendor. I've went through the support board searching for and applying the answers I have found to solve this issue, but to no avail.I am frequently getting a "not responding " message to which I have been disconnected from the server. I've talked to Daniels Trading and Gain. They were not having issues. It just seems that Sierra does not like Gain data. I've done everything I can find to do.the charts will just freeze up. I happen to look and the data isn't tracking my Daniels DOM. When I click on the chart, I get the picture I have attached. I don't know what to do to fix it. I checked all the clock settings as suggested. Everything I could find on the support board, I checked. I could be missing the answer. Daniels trading does offer CQG data through Gain. I thought about trying that. Will that work any better? Which CQG product would I use? They have many listed. Some as low as $10 a month. I'm willing to do that if you think it will solve my issue. Short of that, I'm asking for a refund and/or to cancel my account. I think I am still on the free trial.I don't want ot cancel your product. I like it. I had been using ESignal. I love it too. But Sierra can pretty much do what ESignal does. So I'd like o keep it if we can get this data issue figured out. I don't want to spend a bunch a money on support. If it is going to cost me $75 an hour, PLEASE do not help me with support. I will just cancel and find another product. I wouldn't complain about the support charge, but I am not paying for it on a free trial usage offer. I won't pay for it when it seems something could be done to make sierra charts more compatible to the Gain data feed. That isn't my fault. Please, if there is a fix, tell me. If there is not, refund the charge back to my card please and cancel my free trial offer. Thank you, https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=19776 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=19777 |