Support Board

Date/Time: Thu, 02 May 2024 01:39:18 +0000

Post From: Caught exception in c_Chart::GraphDataForGraph error with Mac on Parallels

[2018-06-06 18:47:36] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It could be related. If they are using Windows 10 we really cannot help with this if we cannot reproduce the issue and other users are not experiencing it. Most likely this is going to be a Windows 10 issue. What version of Sierra Chart are they using? But, there are some changes in the way that graphics are handled in Sierra Chart, so make sure they update to the current version and we will have new releases in the coming weeks with additional related work which may work around the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing