Support Board

Date/Time: Sun, 05 May 2024 21:59:00 +0000

Post From: CTS Low Cost Connection Model - Top Step Trader

[2018-06-02 11:26:00] Link To Thread - Link To Post [Go To First Post]
User513662 - Posts: 90
Hi, I have been having issues with CTS route and order management not behaving as they should, as mentioned in your documentation. It is annoying and often leaves a naked contract or two open when I close my positions manually or through stops/targets. I trade through Top Step Trader and am currently in the combine. I asked their support if they allow the SC connection model as I understand that if SC handles the orders they should behave as expected. This was their reply. "Thank you for reaching out today. In short, you are welcome to try this other solution if you would like. However, we will not be able to update anything on our end to make this work. The technology required to do a major update is outside of our abilities at this time. If the work around can be done with a quick setting change on your end and we are able to see the trades still please feel free." My questions if you are able to answer in the context of trading through Top Step Trader; 1) will this low cost connection model work in the combine? 2) will it work in a live account? Thank you.