Support Board
Date/Time: Mon, 15 Sep 2025 11:52:26 +0000
Post From: No tick data being downloaded from Real-Time Feed
| [2018-05-12 17:21:41] |
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You are not using the correct symbol for the chart. Refer to: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols If you still have a problem follow the below instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about 30 seconds provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-12 17:24:59
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