Support Board

Date/Time: Sat, 04 May 2024 15:26:43 +0000

Post From: No Chart refresh

[2018-04-10 11:28:19] Link To Thread - Link To Post [Go To First Post]
User168302 - Posts: 12
I completed the Agreement. I selected the first of three choices. If I need to complete more than that let me know. The only reason I mentioned Ninja Trader is the Delta Scalper had two choices for functionality with a chart platform. You and Ninja Trader. I decided you were the better choice. However, Ninja Trader probably has a more timely support system. I've been trying to get this to work since Saturday. I didn't find out I needed a Data Service until yesterday. I spent a few hours reading through your setup instructions and didn't find any mention of a Data Service requirement. Nor did Delta Scalper's rep inform me I needed to have that when I bought the software. Then, if I encounter a problem I have to read through a few more pages and probably have to contact you here and wait for a response. I would suggest a more condensed version of instructions that highlights what is required and needs to be done to complete the set up process. The problem in this business is there's a lot of starving vultures clamoring for my money. It's only after I give my money to them that I find out what I've got. Then, if there's a problem none of them want to be very forthcoming about it for their own reasons. If Delta Scalper had informed me that I needed a Data Service along with your chart platform a lot of this aggravation for both of us could have been avoided.