Home >> Support Board

Support Board

Date/Time: Fri, 03 May 2024 07:18:44 +0000

How to Post a Message for Support

Post From: CME live data delayed

[2018-02-23 18:08:41] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I can see there are delayed CME data like NQ and YM futures (more then 10's seconds) from Sierra chart. We need to understand this better. Do you mean that the data feed completely stops and then continues? Or it is actually just lagging? If it is lagging this may be an Internet connectivity issue on your side. These data feeds also very often blackout with message: Waiting to download historical data. It isn't possible to live trade with such an issue. In regards to this, there was a software update done on one of our servers early this morning. That would have caused users to switch to the other server which would have interrupted the feed for two seconds for you. Also the charts would download missing historical data which would take another few seconds. But during that downloading time you would still see the price box on the right side of the chart update. There have been no other interruptions the last few days. Any software updates are always done between 5 PM to 6 PM US Eastern time when the CME is down. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-23 18:09:10