Support Board

Date/Time: Thu, 09 May 2024 03:47:45 +0000

Post From: OEC - Data Disconnects/Missing Data - Feb 05, Feb 06 - SYmbols ES, NQ

[2018-02-06 16:53:58] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The issue seems to be with SC since a chart in OEC Trader shows all data for both ES and NQ. No, incorrect conclusion. Contact Gain Capital about it. Numerous reports of problems yesterday and today with that data feed. Sierra Chart uses the FIX/FAST data feed from Gain Capital which is different. When there is a data feed problem, this then affects our historical data collection, which then results in missing data. At the moment we cannot even connect to the Gain Capital data feed. So there is missing historical data. But the underlying issue is on the Gain Capital side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-06 16:54:18