Support Board

Date/Time: Sun, 19 May 2024 11:42:05 +0000

Post From: IB filled order dissapear

[2018-01-15 05:03:47] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Next time you have the problem go to the Sierra Chart Message Log through Window >> Message Log. Reading from the bottom up, look for these messages: Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates) for account: U227* \| 2018-01-10 19:27:46 Interactive Brokers \| Received Trade Positions download end message for account U227* \| 2018-01-10 19:27:46 If you see them after a connection to Interactive Brokers, then this indicates there was a request for the trade position data and there was a response from Interactive Brokers. So if you are missing Trade Position updates, then contact Interactive Brokers and make reference to these messages. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-15 05:04:02