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Direct MessagesDate/Time: Sun, 19 May 2024 08:35:36 +0000
Post From: IB filled order dissapear
| [2018-01-10 14:23:09] |
| User825473 - Posts: 24 |
|
i dont have any active order or position, soo i cant see them in my Orders and Positions, let me explain again what happend: I have put BUY LIMIT order with attached orders (stop-loss and profit target) and that i was seen on bought (TWS and SC) after I get filled the attached order was there but my position line in SC dissapear, and that never happend to me, so after a few seccond i have press the FLATTEN button on my SC the flatten button is used to send a market order that will close the position and canceles attached orders from OCO groups but it didnt close the order because the trade position wasnt there so I switch to my TWS and there i have put the market order to cancel the position and that market position, which was closing my position in SC it apper like another open position soo in SC i did not receive that order like CLOSING order but like OPENING another I was contacting a IB and they replied this: The problem is we are not really sure how SC works at all. For such cases we usually recommend contacting the third party developers directly, because they know their platform and they how and which data is being requested from the TWS, also they know how to gather all the relevant information and submit it to us directly. In your case I would recommend you setting the logging levels to details and then if the issue ever appears again, let us know, but again, this might not help much with identifying why SC might not have seen the position as a position, because we do not know how they are requesting and handling positions But yes, for us it's almost impossible to troubleshoot such issues unfortunately since we do not know the logic behind SC and how they are handling stuff. If they have checked your logs and they are sure that TWS isn't doing/sending something correctly, you can ask them to directly report this issue to us with evidence (logs), we will then escalate it to the developers |