Support Board

Date/Time: Fri, 26 Apr 2024 05:12:22 +0000

Post From: Historical Charts - Continuous

[2018-01-04 20:00:11] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What we have said was really in relation to the error message indicating that Symbol Settings are not found for the symbol. We know that error message would have occurred even in prior versions unless you had special symbol settings set up for the symbol. We just want to be clear that we could not believe or accept that something changed in relation to that. All I know is somehow the symbol on my charts for energies were CL#, NG#, HO# and data updated fine until post-12.29.17. I have noticed that even attempting to enter HOH18 as symbol and choosing rollover, no data loads at all and I have data files for various HO contracts in my data directory. That symbol does not seem to be recognized no matter the month-year I choose. This has now been solved. To update the charts, at this time you can select Edit >>Download Data For All Historical Charts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-04 20:03:15