Support Board

Date/Time: Fri, 26 Apr 2024 03:00:16 +0000

Post From: Interactive Scale Range not working with Logarithmic Chart Scale

[2017-12-31 22:22:57] Link To Thread - Link To Post [Go To First Post]
WilliamA - Posts: 26
Interactive Scale Range isn't working with Logarithmic Chart Scale. Should it please? It works fine in linear scaling. Also I just subscribed to Service Level 5 and put $100 into my account for subscriptions. I've attempted to activate historical and real time data and also to pay for Exchange subscriptions. However I can't because the SC system won't let me answer the location question button which is unresponsive. I live in California, U.S.A. if you can help force that data field please. I posted a request for help from the Accounts Department but have had no reply yet. Presumably they aren't working over the holiday weekend and you may not be either. I'm sharing that issue in case it's related to the Scale Range issue in some way. I'm receiving historical data for equities but not for forex. Presumably the data I'm receiving is coming from Interactive Brokers. The Accounts Department questions I posted generated what appeared to be an auto-response which questioned whether it was an account-related question as opposed to tech. I assume it's not an appropriate tech question unless you tell me otherwise. Thank you in advance and Happy New Year. William