Date/Time: Tue, 17 Jul 2018 11:45:20 +0000
Post From: setting up data
Sierra Chart Engineering - Posts: 61831
We can go ahead and activate exchanges for you now. But we need you to tell us what specific exchanges from this list you want activated:
If you are considered a professional (Let us know), then you do have to pay the higher priced CME exchange fees. If we need you to add additional credit to your account, we will let you know how much.
You also paid for two real-time connections. We canceled the second one.
Will not be responding to your account support tickets any further. Further discussion on this matter will be in this thread only.
Also, there is no telephone support for all the time involved with exchange fees and whether you are a professional or not and exchange agreements. Unless you want to pay for that time at 75 USD per hour.
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-19 16:43:39