Date/Time: Mon, 23 Apr 2018 22:48:17 +0000
Post From: SC Data setup
Sierra Chart Engineering - Posts: 59357
We did offer remote assistance help at post 10 above. We are not refusing to help. There is nothing more we can write that the documentation does not already say. The documentation also includes a screenshots as well.
We also clarified the title of each of the sections we referred you to in case your browser might not be scrolling to the correct location.
We understand, that the main instance of Sierra Chart is working as you require. If not, let us know.
If you want to use another instance, use File >> New Instance:
In that second instance, the first step is to open a new chart, just to keep this simple at first, and make sure that chart receives historical data and updates in real-time. If not, then we will need to see the Message Log by following these instructions here:
You just need to use the support board. That is the email address.
You also failed to give me you bosses email..
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-13 04:41:05