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Date/Time: Tue, 14 May 2024 16:08:54 +0000



Post From: Sierra crashes computer on opening chartbooks

[2017-11-21 14:40:16]
rhovega - Posts: 279
Sierra Chart crashes computer on opening chartbooks. Whole computer freezes when I open some of the chartbooks I have been using for years. Freeze won't allow to open a task manager to shutdown Sierra Chart.

It does not seem to be memory/CPU related (as shown by the task manager). It is not loaded studies related (tested with & without custom studies). It is not other installed software related (tested on a fresh install as well). And it is not SC version related (tested on 1568 as well as the latest 1641).

How can I troubleshoot this? Is there a log I can access?
(video of the crash attached/uploaded)
Date Time Of Last Edit: 2017-11-21 15:05:08
Private File