Support Board
Date/Time: Tue, 13 May 2025 00:04:10 +0000
Post From: keep getting disconnected
| [2017-10-18 17:50:01] |
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Based upon what we see this appears to be a problem with your Internet connection. There is some connectivity problem between Sierra Chart and the CTS server. In one case the CTS server closed the connection: CTS FIX socket (21) | Socket gracefully closed by remote side. | 2017-10-18 11:12:37 We are seeing various types of connection problems. Not just one particular one. All kinds of different ones. CTS FIX socket (19) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-10-18 08:51:34 * Error getting address info for fix-chart.t4login.com. Windows error code 11001: No such host is known. | 2017-10-18 11:13:43 * CTS FIX socket (72) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-10-18 11:13:44 There are others as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-18 17:51:05
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