Home >> Support Board

Support Board

Date/Time: Sun, 19 May 2024 21:54:14 +0000

How to Post a Message for Support

Post From: CTS T4 not getting live data

[2017-10-05 05:09:37] Link To Thread - Link To Post [Go To First Post]
User579342 - Posts: 16
Reading Internal Order ID file. \| 2017-10-05 01:04:45 Reading Trade Orders file. \| 2017-10-05 01:04:45 Reading Trade Positions file. \| 2017-10-05 01:04:45 Listening on UDP port 22903. \| 2017-10-05 01:04:45 Software version: 1620 \| 2017-10-05 01:04:45 Usage end date: 2017-11-05 \| 2017-10-05 01:04:45 Enabled for: Advanced Features. \| 2017-10-05 01:04:45 Enabled for: Advanced Features 2. \| 2017-10-05 01:04:45 Enabled for: Sierra Chart Historical Data Service. \| 2017-10-05 01:04:45 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-10-05 01:04:45 Current selected Data/Trading service: CTS T4 FIX \| 2017-10-05 01:04:45 Chart Update Interval: 500 \| 2017-10-05 01:04:45 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2017-10-05 01:04:45 2017-10-05 01:04:50 Local computer time \| 2017-10-05 01:04:45 2017-10-05 05:04:50 Local computer time in UTC \| 2017-10-05 01:04:45 2017-10-05 01:04:50 Local computer time in SC Time Zone \| 2017-10-05 01:04:45 2017-10-05 05:04:47 Server time in UTC \| 2017-10-05 01:04:45 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2017-10-05 01:04:45 Program path: C:\SierraChart\ \| 2017-10-05 01:04:45 Data Files path: C:\SierraChart\Data\ \| 2017-10-05 01:04:45 OS Version Number: 10.0 \| 2017-10-05 01:04:45 Locale Setting: C \| 2017-10-05 01:04:45 Created the DTC Protocol server. \| 2017-10-05 01:04:45 DTC Protocol Server listening on port 11099. \| 2017-10-05 01:04:45 Created the DTC Protocol historical data server. \| 2017-10-05 01:04:45 HD Server Manager \| Listening on port 11098 \| 2017-10-05 01:04:45 Checking for new symbol settings for service code cts \| 2017-10-05 01:04:45 HTTPS connection to www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2017-10-05 01:04:45 HTTPS connection to www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2017-10-05 01:04:45 Symbol settings are up-to-date for cts \| 2017-10-05 01:04:45 Received 5 login tokens. \| 2017-10-05 01:04:45 HTTPS connection to www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2017-10-05 01:04:52 HTTPS connection to www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2017-10-05 01:04:52 HTTPS connection to www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2017-10-05 01:04:55 HTTPS connection to www.sierrachart.com:443 (4) \| Initiating close of socket by core. \| 2017-10-05 01:04:55 HTTPS connection to www.sierrachart.com:443 (4) \| Received socket Close event. \| 2017-10-05 01:04:55 HTTPS connection to www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-10-05 01:04:55 HTTPS connection to www.sierrachart.com:443 (4) \| Closed. \| 2017-10-05 01:04:55 HTTPS connection to www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2017-10-05 01:04:55 HTTPS connection to www.sierrachart.com:443 (2) \| Initiating close of socket by core. \| 2017-10-05 01:04:55 HTTPS connection to www.sierrachart.com:443 (2) \| Received socket Close event. \| 2017-10-05 01:04:55 HTTPS connection to www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-10-05 01:04:55 HTTPS connection to www.sierrachart.com:443 (2) \| Closed. \| 2017-10-05 01:04:55 HTTPS connection to www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2017-10-05 01:04:57 HTTPS connection to www.sierrachart.com:443 (5) \| Initiating close of socket by core. \| 2017-10-05 01:04:57 HTTPS connection to www.sierrachart.com:443 (5) \| Received socket Close event. \| 2017-10-05 01:04:57 HTTPS connection to www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-10-05 01:04:57 HTTPS connection to www.sierrachart.com:443 (5) \| Closed. \| 2017-10-05 01:04:57 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2017-10-05 01:05:00 CTS T4 FIX \| Firm: PTP \| 2017-10-05 01:05:00 CTS FIX socket (6) \| Creating socket. Using TLS 1.0. \| 2017-10-05 01:05:00 CTS FIX socket (6) \| Connecting to IP: 69.44.110.200. \| 2017-10-05 01:05:00 CTS FIX: Sending the Logon message. \| 2017-10-05 01:05:01 CTS T4 FIX \| FIX version: 4.3.73.5 \| 2017-10-05 01:05:01 CTS T4 FIX \| Connected to data and trading server. \| 2017-10-05 01:05:01 CTS T4 FIX \| Received Account List collateral report. \| 2017-10-05 01:05:01 CTS T4 FIX \| Subscribing to account: Sep* \| 2017-10-05 01:05:01 Supported exchange: CME_CO (SIM:COMEX Futures) \| 2017-10-05 01:05:01 Supported exchange: CME_EqOp (SIM:CME Equity Options) \| 2017-10-05 01:05:01 Supported exchange: CME_NYOp (SIM:NYMEX Options) \| 2017-10-05 01:05:01 Supported exchange: CME_AgOp (SIM:CME Agricultural Options) \| 2017-10-05 01:05:01 Supported exchange: CME_Eq (SIM:CME Equity Futures) \| 2017-10-05 01:05:01 Supported exchange: CME_In (SIM:CME Interest Rate Futures) \| 2017-10-05 01:05:01 Supported exchange: CME_C (SIM:CBOT Commodity Futures) \| 2017-10-05 01:05:01 Supported exchange: CME_KOp (SIM:KCBT Options) \| 2017-10-05 01:05:01 Supported exchange: CME_F (SIM:CBOT Financial Futures) \| 2017-10-05 01:05:01 Supported exchange: CME_E (SIM:CBOT Equity Futures) \| 2017-10-05 01:05:01 Supported exchange: CME_COp (SIM:CBOT Commodity Options) \| 2017-10-05 01:05:01 Supported exchange: CME_K (SIM:KCBT Futures) \| 2017-10-05 01:05:01 Supported exchange: CME_EOp (SIM:CBOT Equity Options) \| 2017-10-05 01:05:01 Supported exchange: CME_NY (SIM:NYMEX Futures) \| 2017-10-05 01:05:01 Supported exchange: CME_Fo (SIM:CME Foreign Exchange Futures) \| 2017-10-05 01:05:01 Supported exchange: CME_Ag (SIM:CME Agricultural Futures) \| 2017-10-05 01:05:01 Supported exchange: CME_FoOp (SIM:CME Foreign Exchange Options) \| 2017-10-05 01:05:01 Supported exchange: CME_FOp (SIM:CBOT Financial Options) \| 2017-10-05 01:05:01 Supported exchange: CME_InOp (SIM:CME Interest Rate Options) \| 2017-10-05 01:05:01 Supported exchange: CME_COOp (SIM:COMEX Options) \| 2017-10-05 01:05:01 CTS T4 FIX \| Received unsolicited security definition for symbol ES.20171200.CME_Eq. Making full security definition request for additional details. \| 2017-10-05 01:05:04 CTS T4 FIX \| Received unsolicited security definition for symbol NQ.20171200.CME_Eq. Making full security definition request for additional details. \| 2017-10-05 01:05:04 CTS T4 FIX \| Received unsolicited security definition for symbol CL.20171100.CME_NY. Making full security definition request for additional details. \| 2017-10-05 01:05:04 CTS T4 FIX \| Received unsolicited security definition for symbol 6A.20171200.CME_Fo. Making full security definition request for additional details. \| 2017-10-05 01:05:04 CTS T4 FIX \| Received Account Details collateral report for account: Sep29CCJoes \| 2017-10-05 01:05:04 CTS T4 FIX \| Received 'Account Update/Balance Data' collateral report. \| 2017-10-05 01:05:04 Contract specifications for ES.20171200.CME_Eq. Multiplier: 0.01. Tick Size: 0.25. Value Format: 2. Currency Value per Tick: 12.5 \| 2017-10-05 01:05:04 Contract specifications for NQ.20171200.CME_Eq. Multiplier: 0.01. Tick Size: 0.25. Value Format: 2. Currency Value per Tick: 5 \| 2017-10-05 01:05:04 Contract specifications for CL.20171100.CME_NY. Multiplier: 1. Tick Size: 1. Value Format: 0. Currency Value per Tick: 10 \| 2017-10-05 01:05:04 Contract specifications for 6A.20171200.CME_Fo. Multiplier: 1. Tick Size: 1. Value Format: 0. Currency Value per Tick: 10 \| 2017-10-05 01:05:04 CTS T4 FIX \| Requesting Open Orders for account: Sep. Request ID: 775771 \| 2017-10-05 01:05:06 CTS T4 FIX \| No open orders for account Sep29CCJoes \| 2017-10-05 01:05:06 CTS T4 FIX \| Requesting historical Fills for account: Sep. Request ID: 775772 \| 2017-10-05 01:05:16 CTS T4 FIX \| Received Account List collateral report. \| 2017-10-05 01:05:16 CTS T4 FIX \| Server provided no historical order fills for account 3C339C0D-3265-4FE3-B89D-75D198D07229 \| 2017-10-05 01:05:16 ES.20171200.CME_Eq 1 Min #1 \| Reloading chart. \| 2017-10-05 01:06:28 CTS T4 FIX \| Starting real-time market data updates for: ES.20171200.CME_Eq. ID: 1 \| 2017-10-05 01:06:29 CTS T4 FIX \| Requesting security definition data for: ES.20171200.CME_Eq. ID: 1 \| 2017-10-05 01:06:29 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ES.20171200.CME_Eq \| 2017-10-05 01:06:29 Intraday data recording state for symbol ES.20171200.CME_Eq is set to download 'Pending'. \| 2017-10-05 01:06:29 Delaying start of download for ES.20171200.CME_Eq \| 2017-10-05 01:06:29 HD Request # 2 \| Downloading Intraday chart data for ES.20171200.CME_Eq to the file ES.20171200.CME_Eq.scid. Service: cme \| 2017-10-05 01:06:39 HD Request # 2 \| Download start date-time: 2017-10-04 23:53:07.000 \| 2017-10-05 01:06:39 HD Request # 2 \| Using server: ds7.sierracharts.com port 10149 \| 2017-10-05 01:06:39 Socket (7) \| Creating socket. \| 2017-10-05 01:06:39 Socket (7) \| Connecting to IP: 8.18.161.133. \| 2017-10-05 01:06:39 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2017-10-05 01:06:39 HD Request # 2 \| Sending historical data logon request message. \| 2017-10-05 01:06:39 HD Request # 2 \| Requesting Intraday data. Start date-time: 2017-10-04 23:53:07. Record interval: 0. Symbol: ESZ17 \| 2017-10-05 01:06:39 HD Request # 2 \| Decompressing data. \| 2017-10-05 01:06:39 HD Request # 2 \| Receiving Intraday data for ES.20171200.CME_Eq starting at 2017-10-04 23:53:07 \| 2017-10-05 01:06:39 HD Request # 2 \| Timestamp of first Intraday data file record written: 2017-10-04 23:54:39 \| 2017-10-05 01:06:39 Socket (7) \| Initiating close of socket by core. \| 2017-10-05 01:06:39 Socket (7) \| Shutdown started. Waiting for graceful close. \| 2017-10-05 01:06:39 Historical data download thread signaled to stop. \| 2017-10-05 01:06:39 HD Request # 2 \| Received 530 records from 2017-10-04 23:53:07 to 2017-10-05 00:55:49 (62.7 minutes) and wrote 529 records for ES.20171200.CME_Eq \| 2017-10-05 01:06:39 HD Request # 2 \| Intraday download COMPLETE for ES.20171200.CME_Eq. Completion time: 0s. Unique request ID: 1 \| 2017-10-05 01:06:39 Removed historical data download ID 1 \| 2017-10-05 01:06:39 Real-time Intraday chart data file updates started for ES.20171200.CME_Eq \| 2017-10-05 01:06:39 Intraday chart data file opened for ES.20171200.CME_Eq \| 2017-10-05 01:06:39 CTS T4 FIX \| Using primary service for historical data for ES.20171200.CME_Eq \| 2017-10-05 01:06:39 Intraday data recording state for symbol ES.20171200.CME_Eq is set to download 'Pending'. \| 2017-10-05 01:06:39 Delaying start of download for ES.20171200.CME_Eq \| 2017-10-05 01:06:39 Socket (7) \| Socket gracefully closed by remote side. \| 2017-10-05 01:06:39 Socket (7) \| Closed. \| 2017-10-05 01:06:39 HD Request # 3 \| Downloading Intraday chart data for ES.20171200.CME_Eq to the file ES.20171200.CME_Eq.scid. Service: cts \| 2017-10-05 01:06:49 HD Request # 3 \| Download start date-time: 2017-10-05 00:55:49.000 \| 2017-10-05 01:06:49 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 \| 2017-10-05 01:06:49 CTS FIX Historical Data socket (8) \| Creating socket. Using TLS 1.0. \| 2017-10-05 01:06:49 CTS FIX Historical Data socket (8) \| Connecting to IP: 74.201.6.229. \| 2017-10-05 01:06:49 CTS FIX Historical Data: Sending the Logon message. \| 2017-10-05 01:06:49 CTS FIX Historical Data: Connected to Historical data server. \| 2017-10-05 01:06:50 HD Request # 3 \| Error downloading historical Intraday data for ES.20171200.CME_Eq. Security definition not found \| 2017-10-05 01:06:50 HD Request # 3 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES.20171200.CME_Eq \| 2017-10-05 01:06:50 HD Request # 3 \| Intraday download COMPLETE for ES.20171200.CME_Eq. Completion time: 0s. Unique request ID: 2 \| 2017-10-05 01:06:50 Removed historical data download ID 2 \| 2017-10-05 01:06:50 Real-time Intraday chart data file updates started for ES.20171200.CME_Eq \| 2017-10-05 01:06:50 Intraday chart data file opened for ES.20171200.CME_Eq \| 2017-10-05 01:06:50