Support Board

Date/Time: Thu, 16 May 2024 07:42:19 +0000

Post From: Data feed warning after payment was made

[2017-09-08 04:22:29] Link To Thread - Link To Post [Go To First Post]
User172040 - Posts: 70
Hi, I'm with TopStepTrader and I'm trying out their new platform because they support the JigSaw DOM which you guys don't. However, the SC charting package is one of the best in the business and I would like to continue to make use of your services. The only way I can connect to both the JigSaw Dom and make use of your service is to subscribe to both the TST platform and your data feed. However, I had to renew my subscription ($33) and activate the real-time data connection ($20 pro-rated) before I could activate the 'Full CME group with market depth for non-professionals.' Unfortunately, I got the attached warning and I thought TST was a SC trading service. Now I don't know what to do. I really want to make use of your service but I'm reluctant to pay professional data fees as they are very steep for a retail trader. What are my options here? If you cannot assist then can I request a refund please?


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