Support Board

Date/Time: Tue, 30 Apr 2024 10:10:50 +0000

Post From: A polite request to please stop spamming me

[2017-07-01 10:57:58] Link To Thread - Link To Post [Go To First Post]
DabbaDo - Posts: 146
I am a Service Level 5 customer, and I've prepaid for another 9 months. This morning I had to close 5 of your popup dialogs that start out "-Check out the Lower-Cost Support for CTS..." (I run 5 instances ATM.) Why must I see this over and over? It is bad enough that your popup dialogs start bugging me 7 days before data services expire to pay up for the following month. Do you get really big commission dollars from CTS? I thought by paying Service Level 5 I could avoid having you "nickel-and-dime" me. You ask us repeatedly not to waste your valuable time, e.g. by saying "thank you" to support answers. I have tried hard to avoid wasting your time, including hours making bugs simple for you to replicate. My time is at least as valuable as yours! (IMO, of course. <g>) I hope others who read this request and agree with me will press the Thanks button. Cheers, Dale P.S. I still am quite impressed by your software and I hope to continue with Sierra Chart for years to come.