Support Board
Date/Time: Wed, 14 May 2025 01:12:31 +0000
Post From: Updating Account
| [2017-05-26 15:49:11] |
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I have since got the message that the sierrachart.exe file is infected by TrojanGeneric20319864 and has been removed by my BitDefender Antivirus program !
This is the problem.Notice this is a generic detection. It is a false positive. Refer to: https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#AntivirusSoftwareFlaggingInstaller You will need to reinstall Sierra Chart after disabling your antivirus software. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |