Support Board

Date/Time: Fri, 10 May 2024 03:53:54 +0000

Post From: Cancel/Refund

[2017-05-09 05:57:19] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is nothing to cancel. Your account will end on 2017-05-20. There is no available credit balance. The amount shown is actually a mistake and you still owe us 14 USD. There was a calculation error after we have looked over the calculations just now. We will have this Services Balance calculation corrected by the end of the day. Also, the cost of support has exceeded the amount you have paid. Refer to: Sierra Chart Purchase and License Information: Refunds There will also be a deduction for support expenses at a rate of USD 75 per hour. Do understand that providing support to users whether online or via telephone does cost us money and is not refundable. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-09 05:59:04