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Date/Time: Sun, 19 May 2024 04:56:31 +0000



Post From: Missing Data

[2017-04-06 18:23:49]
User75002 - Posts: 117
Hello,

I wasn't dropping connections to Gain or anything else out to the internet that I am aware of. The LastTime field in the QuoteBoard was always up-to-date even when the charts weren't loading properly. My gain capital platform was working properly also. It seemed that the data just wasn't being loaded in to the Sierra charts. Sometimes I would select Delete and Download Data and it would randomly stop at a different time, then if I ran it again, it would work.

Here is part of my log pertaining to wheat. I didn't load the chart this morning when I was having problems. When I loaded it today around 12:19pm ET, it only loaded data to last night at 21:49 ET. The logs says that it received 672 records and wrote 0. Then I selected "Delete and Download Data" and then it reloaded and worked. The log then showed that it received 975 and wrote 975 records. I primarily use 1 chartbook and change to the instrument I want to view.

ZWK7 [C] 240 Min #1 | Reloading chart. | 2017-04-06 12:19:43
ZWK7 [C] 10 Min #3 | Reloading chart. | 2017-04-06 12:19:43
ZWK7 [C] 30 Min #2 | Reloading chart. | 2017-04-06 12:19:43
Intraday data recording state for symbol ZWK7 is set to download 'Pending'. | 2017-04-06 12:19:43
HD Request # 57 | Downloading Intraday chart data for ZWK7 to the file ZWK7.scid. Service: oec | 2017-04-06 12:19:43
HD Request # 57 | Download start date-time: 2017-04-06 07:32:06.000 | 2017-04-06 12:19:43
HD Request # 57 | Using server: ds3.sierracharts.com port 10149 | 2017-04-06 12:19:43
Socket (203) | Creating socket. | 2017-04-06 12:19:43
HD Request # 57 | Setting DTC encoding to Binary VLS | 2017-04-06 12:19:44
HD Request # 57 | Sending historical data logon request message. | 2017-04-06 12:19:44
HD Request # 57 | Requesting Intraday data. Start date-time: 2017-04-06 07:32:06. Record interval: 60. Symbol: ZWK7 | 2017-04-06 12:19:44
HD Request # 57 | Decompressing data. | 2017-04-06 12:19:44
HD Request # 57 | Receiving Intraday data for ZWK7 starting at 2017-04-03 21:49:07 | 2017-04-06 12:19:44
Socket (203) | Initiating close of socket by core. | 2017-04-06 12:19:44
Socket (203) | Shutdown started. Waiting for graceful close. | 2017-04-06 12:19:44
Socket (203) | Socket gracefully closed by remote side. | 2017-04-06 12:19:44
Socket (203) | Closed. | 2017-04-06 12:19:44
Historical data download thread signaled to stop. | 2017-04-06 12:19:44
HD Request # 57 | Received 672 records from 2017-04-03 21:49:07 to 2017-04-04 21:48:47 (24.0 hours) and wrote 0 records for ZWK7 | 2017-04-06 12:19:44
HD Request # 57 | Intraday download COMPLETE for ZWK7. Completion time: 1s. Unique request ID: 57 | 2017-04-06 12:19:44
Removed historical data download ID 57 | 2017-04-06 12:19:44
Real-time Intraday chart data file updates started for ZWK7 | 2017-04-06 12:19:44
Opened cached Intraday file: C:\SierraChart\Data\ZWK7.scid | 2017-04-06 12:19:44
Intraday chart data file opened for ZWK7 | 2017-04-06 12:19:44

Intraday data recording state for symbol ZWK7 is set to download 'Pending'. | 2017-04-06 12:19:47
HD Request # 58 | Downloading Intraday chart data for ZWK7 to the file ZWK7.scid. Service: oec | 2017-04-06 12:19:47
HD Request # 58 | Download start date-time: 2017-04-05 05:39:59.000 | 2017-04-06 12:19:47
HD Request # 58 | Disabling Intraday chart updating for symbol during historical data download. | 2017-04-06 12:19:47
HD Request # 58 | Using server: ds4.sierracharts.com port 10149 | 2017-04-06 12:19:47
Socket (204) | Creating socket. | 2017-04-06 12:19:47
HD Request # 58 | Setting DTC encoding to Binary VLS | 2017-04-06 12:19:47
HD Request # 58 | Sending historical data logon request message. | 2017-04-06 12:19:47
HD Request # 58 | Requesting Intraday data. Start date-time: 2017-04-05 05:39:59. Record interval: 60. Symbol: ZWK7 | 2017-04-06 12:19:47
HD Request # 58 | Decompressing data. | 2017-04-06 12:19:47
HD Request # 58 | Receiving Intraday data for ZWK7 starting at 2017-04-05 05:40:43 | 2017-04-06 12:19:48
HD Request # 58 | Truncating file to starting date-time of 2017-04-05 05:40:43 | 2017-04-06 12:19:48
HD Request # 58 | Timestamp of first Intraday data file record written: 2017-04-05 05:40:43 | 2017-04-06 12:19:48
Socket (204) | Initiating close of socket by core. | 2017-04-06 12:19:48
Socket (204) | Shutdown started. Waiting for graceful close. | 2017-04-06 12:19:48
Socket (204) | Socket gracefully closed by remote side. | 2017-04-06 12:19:48
Historical data download thread signaled to stop. | 2017-04-06 12:19:48
Socket (204) | Closed. | 2017-04-06 12:19:48
HD Request # 58 | Received 975 records from 2017-04-05 05:40:43 to 2017-04-06 12:19:04 (30.6 hours) and wrote 975 records for ZWK7 | 2017-04-06 12:19:48
HD Request # 58 | Intraday download COMPLETE for ZWK7. Completion time: 0s. Unique request ID: 58 | 2017-04-06 12:19:48
Removed historical data download ID 58 | 2017-04-06 12:19:48
Real-time Intraday chart data file updates started for ZWK7 | 2017-04-06 12:19:48
Opened cached Intraday file: C:\SierraChart\Data\ZWK7.scid | 2017-04-06 12:19:48
Intraday chart data file opened for ZWK7 | 2017-04-06 12:19:48
HD Request # 58 | Enabling Intraday chart updating for symbol. | 2017-04-06 12:19:48
HD Request # 58 | Reloading Intraday charts for ZWK7 | 2017-04-06 12:19:48
Reloading all charts with filename: ZWK7.scid | 2017-04-06 12:19:48

ZWK7 [C] 240 Min #1 | Reloading chart. | 2017-04-06 12:19:48
ZWK7 [C] 30 Min #2 | Reloading chart. | 2017-04-06 12:19:48
ZWK7 [C] 10 Min #3 | Reloading chart. | 2017-04-06 12:19:48


Also, I just reloaded my ZF chart and it's showing a gap from 7:30am to 11:50am ET and from 13:30 to 14:10pm ET today. After reloading a second time, it showed data up to 13:30 and is a gap to now (14:10pm ET)